Refund and Cancellation Policy

Plans and billing

Retaiva plans are monthly subscriptions, billed in advance in US dollars. The price, billing period and any applicable tax are shown at checkout before payment. Payments are processed by Freemius, Inc., which issues the receipt.

Trials

Each new business can use Retaiva for 14 days without providing payment details. If no subscription is started, the business becomes read-only at the end of the trial and no charge is made. If you start a subscription that includes a trial period, the first charge is taken when that period ends unless you cancel before then.

Renewal

Subscriptions renew automatically each month on the same day until cancelled. We give at least 30 days’ notice before a price change applies to your subscription.

How to cancel

The business owner who purchased the subscription can cancel at any time from Settings → Billing & subscription → Manage billing, or by contacting billing@retaivatt.com. Cancellation stops future renewals. The plan remains active until the end of the period already paid for.

After cancellation

When the paid period ends, the business becomes read-only. Records can still be viewed and exported. See the Terms of Service for how long records remain available after an account is closed.

Refunds

• Partial months are not refunded when a subscription is cancelled.
• Duplicate charges, and charges made after a cancellation took effect, are refunded in full.
• If the Service was unavailable for an extended period because of a fault on our side, contact us and we will consider a pro-rated refund or credit.
• Refunds are returned to the original payment method through Freemius.
• Nothing in this policy limits any right to a refund you have under applicable law.

To request a refund, contact billing@retaivatt.com within 30 days of the charge with the business name and receipt reference.