Refund and Cancellation Policy

Plans and Billing

Retaiva plans are monthly subscriptions, billed in advance in US dollars. The price, billing period and any applicable tax are shown at checkout before payment. Subscriptions are sold by Freemius, Inc. as merchant of record, which charges any sales tax, VAT or GST that applies, issues the invoice or receipt, and processes refunds.

Trials

Each business owner has one 14-day trial, for one business. It starts when the owner chooses a plan and provides payment details at checkout, the last step of setting up the business. No charge is made during the trial. By providing payment details you authorize the first charge when the trial ends, unless you cancel before then, and each monthly renewal until you cancel.

Renewal

Subscriptions renew automatically each month on the same day until cancelled. We give at least 30 days’ notice before a price change applies to your subscription.

How to Cancel

The business owner who purchased the subscription can cancel at any time from the account menu → Billing & Subscription → Manage Billing, or by contacting billing@retaivatt.com. Cancellation stops future renewals. The plan remains active until the end of the period already paid for.

After Cancellation

When the paid period ends, the business becomes read-only. Records can still be viewed and exported. See the Terms of Service for how long records remain available after an account is closed.

Refunds

• Fees are non-refundable except as set out below.
• Partial months are not refunded when a subscription is cancelled.
• Duplicate charges, and charges made after a cancellation took effect, are refunded in full.
• If the Service was unavailable for an extended period because of a fault on our side, contact us and we may, at our discretion, give a pro-rated refund or credit. This is the only remedy for unavailability.
• Refunds are returned to the original payment method through Freemius.
• A chargeback or payment reversal of an undisputed charge may lead to the business becoming read-only until the amount is paid.
• Nothing in this policy limits any right to a refund that cannot be excluded under applicable law.

To request a refund, contact billing@retaivatt.com within 30 days of the charge with the business name and receipt reference.