Cookie Policy
What is a cookie?
A cookie is a small text file stored on your computer or device when you visit a website. Cookies let a website recognise your browser, keep you signed in and remember your choices. They cannot run programs or deliver viruses to your device.
What type of cookies does Retaiva use?
Cookies can be session cookies, which expire when you close your browser, or persistent cookies, which remain until they expire or you delete them. Cookies placed by the website you are visiting are called first-party cookies.
Retaiva uses only first-party cookies and browser storage that are needed to provide the Service. We do not use analytics, advertising or cross-site tracking cookies, and we do not allow third-party tracking companies to place cookies on our website.
Strictly Necessary Cookies
These cookies are required for Retaiva to work and cannot be switched off. They keep you signed in and protect your account. They are secure, HTTP-only cookies that cannot be read by other websites or by scripts on the page.
| Cookie Name | Purpose | Validity |
|---|---|---|
| __Host-retaiva-session | Keeps you signed in to your account | Up to 1 hour |
| __Host-retaiva-refresh | Keeps your session active while you work | 24 hours |
| __Host-retaiva-security | Protects account security changes | 15 minutes |
| __Host-retaiva-flow | Protects the sign-in process | 10 minutes |
| __Host-retaiva-challenge | Two-step verification at sign-in | 3 minutes |
Functional and Preference Storage
Retaiva stores a small number of preferences in your browser so the application opens the way you left it. This information stays on your device.
| Storage Name | Purpose | Validity |
|---|---|---|
| smartpharm-workspace | Remembers the business you last opened | Until cleared |
| smartpharm-pos-layout | Remembers your point of sale screen layout | Until cleared |
Analytics and Advertising Cookies
Retaiva does not use analytics or advertising cookies.
What is a third-party cookie?
A third-party cookie is set by a website other than the one you are visiting. When a business owner opens subscription checkout, the secure checkout form is provided by our payment provider, Freemius, which may set its own cookies to process the payment and prevent fraud, as described in its own policies.
How can you manage cookies?
Most browsers let you view and delete cookies in their settings. If you block the strictly necessary cookies above, you will not be able to sign in to Retaiva. Browser manufacturers provide help pages for managing cookies:
Changes to This Policy
We may update this Cookie Policy to reflect changes to the cookies we use or for other operational, legal or regulatory reasons. The date at the top of this page shows when it was last updated. For questions about cookies, contact support@retaivatt.com.